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MerchantWire SMS

Direct Twilio integration for Shopify order texts

Keep customers informed from order to delivery.

Ready-made transactional order texts through your own Twilio account, with consent controls, configurable automations, delivery visibility, and guided setup inside Shopify.

Read Getting StartedView Pricing
MerchantWire SMS · Messages
Order updateOrder #1028 confirmedSent
DeliveryOut for deliverySent
ShippingShipment deliveredSent
PickupReady for pickupQueued
Your order #1028 has been confirmed. We’ll text you when it ships.
Your order is out for delivery. Estimated arrival today.
Your order has been delivered. Thanks for your order!
Order updates · Pickup · Delivery · Shipping

Built for order communication, not marketing blasts.

MerchantWire SMS connects Shopify order activity to a supported two-way Twilio sender. Merchants choose which transactional messages are enabled, review the ready-made wording, and keep Twilio usage in their own Twilio account.

Ready-made order texts

Order, pickup, local-delivery, shipping, tracking and delivery-exception messages are ready to review and enable.

Consent and reply controls

Storefront transactional consent plus guided STOP, START and HELP checks are part of setup.

Delivery visibility

Review message history, provider delivery status, and items that need merchant attention from Shopify Admin.

Supported release countries.

United States, Canada, United Kingdom, Australia, Germany, Spain, Netherlands, Sweden, Denmark, Italy, Belgium, Austria, Finland, Norway, Poland, and Switzerland.

MerchantWire SMS requires a supported two-way numeric sender for the selected messaging country. Sender-registration requirements vary by country and Twilio account configuration.

Launch pricing.

30-day free trial, then $9.99/month or $99.99/year through Shopify App Pricing. Twilio messaging, phone-number and service charges are separate and are not included in the MerchantWire SMS trial.

Release status

MerchantWire SMS is preparing for Shopify App Store review. This page does not claim App Store approval or public installation availability. Final public availability depends on Shopify review and the remaining live release checks.

What you need.

  • A Shopify store.
  • Your own Twilio account.
  • A Twilio Standard API key.
  • A Twilio Messaging Service with one supported two-way numeric sender.
  • The ability to enable the MerchantWire consent app embed on the published Shopify theme.

Documentation.

Start with setup, then review messages, customer replies, and troubleshooting.

Getting Started

Install, connect Twilio, review policies, enable consent, verify messages, and activate order texts.

Open Guide

Messages & Replies

Understand templates, delivery status, STOP/START/HELP and optional order-information text commands.

Open Guide

Troubleshooting

Work through common Shopify session, Twilio sender, consent, delivery, and setup issues.

Open Guide