MerchantWire SMS

Merchant documentation

Plain-language setup and operating guides for MerchantWire SMS.

Country-specific sender and compliance guidance is available inside MerchantWire SMS Support after you select your messaging country.

Connect Shopify and Twilio, review messaging policies, enable customer consent, verify the included messages, and activate sending.

Templates, send timing, delivery history, STOP/START/HELP, and optional order-information commands.

Resolve common session, Twilio, sender, consent, setup, and delivery problems without exposing credentials.

Need help?

Use MerchantWire support for product questions or setup issues. Never email API secrets, customer phone numbers, message bodies, or raw system data.